Refund Policy

Last updated: January 9, 2026

We want you to be satisfied with SSAlert. This policy explains how refunds work for our one-time payment model.

1. 14-Day Refund Guarantee

In accordance with EU consumer protection laws, you have the right to a full refund within 14 days of your purchase, no questions asked.

To request a refund within the 14-day period:

1. Send an email to [email protected] with subject "Refund Request"
2. Include your Telegram username and approximate purchase date
3. We will process your refund within 5-7 business days

Refunds are issued to the original payment method used for the purchase.

2. After 14 Days

After the 14-day period, we generally do not offer refunds. However, we may consider refunds in exceptional circumstances:

• Service was unavailable for an extended period due to our fault
• Technical issues prevented you from using key features
• Billing errors or duplicate charges

Each request is reviewed on a case-by-case basis. Contact us at [email protected] to discuss your situation.

3. One-Time Payment Model

SSAlert uses a one-time payment model:

• No automatic charges: Each purchase is a single payment for 30 days of access
• No subscription to cancel: Your access simply expires after 30 days
• Your choice to renew: Purchase again when you want to continue using paid features

You can check your access status and expiration date anytime in the bot settings.

4. When Your Access Expires

• Downgrade: Your account reverts to the Free plan automatically
• Data preserved: Your filters and settings are kept — nothing is deleted
• Easy renewal: Purchase a new 30-day period anytime to restore paid features

5. No Partial Refunds

We do not offer partial refunds for unused time. If you choose not to use the service, you still have access until your 30-day period expires.

6. Price Changes

If we change prices, the new prices apply only to future purchases. Your current access period is not affected.

7. Contact Us

For refund requests or questions about this policy:

• Email: [email protected]
• Telegram: @sslvalert_bot
• Address: Floras iela, Jelgava, Latvia

We aim to respond to all refund requests within 2 business days.